Question 1

How do we get started with Golden Gather?

Accepted Answer

Book a demo and we walk your team through the platform with your own scenarios. If it's a fit, we create your home's account, load your suites and residents with you, and set up staff access before your first shift on the system.

Question 2

Can staff sign themselves up?

Accepted Answer

No. There is no public sign-up. A manager or owner invites each staff member, and we create the home account for you. This keeps resident information restricted to people your home has approved.

Question 3

How long does setup take?

Accepted Answer

Most homes are ready to use within a few days. Loading suites, residents and staff is the main task, and we do that alongside you rather than handing you a blank system.

Question 4

Do we need to move off our current spreadsheets right away?

Accepted Answer

No. Many homes start with one area — activities or incidents — and add the rest once the team is comfortable. Nothing forces an all-at-once switch.

Question 5

Is training included?

Accepted Answer

Yes. Onboarding sessions for managers and floor staff are included, and we're available afterwards for refreshers when you hire.

Question 6

How is Golden Gather priced?

Accepted Answer

Pricing is per home and quoted privately, based on the size of your community. There is no per-family charge, so inviting families never increases your bill.

Question 7

Is there a limit on staff accounts or residents?

Accepted Answer

No. Your subscription covers your whole team and every resident in the home.

Question 8

Can we cancel?

Accepted Answer

Yes. Subscriptions are month to month unless you choose an annual plan. If you leave, we export your records so nothing is stranded.

Question 9

Do you charge for extra homes?

Accepted Answer

Each home is its own subscription, and its records stay separate. If you operate several communities, tell us and we'll quote them together.

Question 10

What can families see?

Accepted Answer

Families get a read-only view: their relative's profile, the activity calendar, and home notices. They can submit maintenance requests, suggestions and front-desk notes, but they cannot change care records.

Question 11

Are individual resident notices visible to everyone?

Accepted Answer

No. Only home-wide notices appear on the notices board. Anything written for one resident — including warning letters — stays on that resident's profile.

Question 12

Do families need to install an app?

Accepted Answer

No. The family portal opens in any phone or computer browser.

Question 13

What happens when a resident moves suites?

Accepted Answer

You assign the new suite in one step. The old suite becomes vacant, the roster updates, and the move shows in the resident's history and in reports.

Question 14

Can we publish and print the monthly activity calendar?

Accepted Answer

Yes. Publish the month for staff and families, then print a large-format copy for common areas or download it as a PDF or spreadsheet.

Question 15

How does incident logging work?

Accepted Answer

Incidents are captured as structured records — type, severity, location, time, actions taken and who was notified — with a narrative for context. You can start one straight from a resident's profile.

Question 16

What does meal census track?

Accepted Answer

Dining attendance per resident and per sitting each day. Reports can show one resident's breakfast, lunch and dinner totals for any period, which is useful in care conferences.

Question 17

Can we get reports for a single resident?

Accepted Answer

Yes. Every report can be filtered to one resident, then charted, printed or exported to spreadsheet or PDF.

Question 18

Can we save letter templates?

Accepted Answer

Yes. Homes create and save their own letter templates so common letters take seconds, and each letter can be previewed and printed.

Question 19

Do you use AI, and is it optional?

Accepted Answer

AI drafting for notices and resident letters is available but switched off by default. An owner turns it on for the home, and it can be turned off again at any time.

Question 20

Does AI ever publish something on its own?

Accepted Answer

No. AI only produces a draft. A staff member reads, edits and approves it before anything is issued.

Question 21

Who can see resident records?

Accepted Answer

Only approved members of that home. Each home's data is isolated, and access is enforced on the server, not just hidden in the interface.

Question 22

Can we limit what each role can do?

Accepted Answer

Yes. Managers and owners have full access; care, front-desk and other roles are limited to what their job needs. Permissions are set per home.

Question 23

Is our information backed up?

Accepted Answer

Yes. Records are stored on managed cloud infrastructure with regular backups, and you can export your own data at any time.

Question 24

How do we reach you?

Accepted Answer

Email hello@goldengather.ca or use the contact form. We're a small team based in British Columbia and answer directly.

Question 25

Can you build something specific for our home?

Accepted Answer

Often, yes. Golden Gather is shaped by requests from working homes, so tell us what's slowing your team down and we'll say honestly whether we can build it.

Questions homes ask us

Getting started

Pricing & subscription

Residents & families

Daily operations

AI features

Security & privacy

Support

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